Today’s customers are looking for a DevOps solution that can meet the challenges they face, make their job easier and ultimately deliver value to the business. While we can deliver a superior product, we want to do everything we can to make sure our customers are successful.
That is why we have a high-class customer success team, often referred to as our customer obsession team. Our customer obsession team is dedicated to ensuring our customers achieved their desired outcomes and hit all their milestones and KPIs.
Customer Success vs. Customer Experience
Customer experience focuses on the how: How does the customer use the product? While this is important and others in the market put heavy investment on this aspect, Flosum believes that customer success is more important. We invest and focus on understanding not only the how, but we want to understand the why and use data to ensure our customers are doing things better and better every time. We make the invest and focus our efforts into understanding the how and the why.
Customers are front and center
Customers are at the forefront in all we do. From marketing to sales to finance and in every area of the business, we put our customers first. Shar VanBoskirk, VP and Principal Analyst at Forrester says, “Customer obsession is deliberately a little bit different than customer focus or customer service. If you think about something you are obsessed with, it is the thing you can’t get out of your mind. The thing that — even when you try — comes to the front and center of everything you do. Customer obsession is putting the customer at the center of your leadership strategy and operations.”