Businesses that rely on their Salesforce platform and apps to run smoothly, need sturdy, effective, and efficient software solutions that maximize the potential of their Salesforce platform and keep their apps operational and secure. With this being said, any organization that uses Salesforce should be conscious of total API calls that are put in place by Salesforce, if not managed well, they could cause an API error.

API stands for Application Programming Interface, and it allows users to access the Salesforce platform from a variety of sources. While API limits are in place to protect the network, such limits can be restrictive. API limits are set in place to keep transactions timely, and safe for both companies and their customers. By setting limits that protect data, Salesforce is able to effectively mitigate risk overall and prevent the system from becoming bogged down due to too many calls.

An API limit defines the maximum number of requests that can be sent through the interface. Organizations that use Salesforce often have a daily, and/or a concurrent limit set, and this is done to prevent any one customer from using an excessive number of calls. If limits are exceeded, users can experience a slow-down or even a timeout. This can cause considerable frustration for users, and can have a negative impact on the company’s bottom line.

Without a comprehensive release management solution, organizations can experience wasted time and money managing and supporting innovative and straightforward processes. Organizations should, therefore, research and evaluate the most suitable and optimized integration solutions in order to protect their data, minimize risk, and maximize efficiency.

It is important for organizations to understand and consider API limits set by Salesforce. To bring this into perspective, a 5,000-station call center could have upwards of 100,000 calls in a day. When Salesforce is asked for so many API calls, the system could respond to those calls by slowing down or having an error. Consequently, API calls should be kept to a minimum, and respectable release management solutions should be put in place to prevent any issues.

In order to prevent API limits, organizations should consider solutions such as Salesforce release management, Salesforce data backup and recovery, and Salesforce security solutions. A release management tool should automate the process of ensuring that the latest version of the software is released successfully. With Salesforce data backup and recovery, organizations can automate the process of backing up their data in order to prevent disruptions in the event of a disaster. Finally, Salesforce security solutions can provide extra layers of protection to ensure that the data remains secure.

Organizations that use the Salesforce platform must have reliable and effective solutions that protect their data, increase efficiency, and prevent API limits. Whether it’s implementing Salesforce release management, data backup and recovery, or security solutions, businesses need to make sure that their Salesforce platform and apps are provided for and have a safe environment to operate in. Ignoring API limits will only lead to poor performance, or even worse, errors. With the right solutions in place, organizations can ensure they maximize their Salesforce performance and avert any unwanted API limits.


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“Flosum is the best native release management tool that you will fall in love with. I have gained confidence in my role and has given me the ability to view release management from a whole different perspective.”

Faizan Ali

Faizan Ali
Salesforce Consultant at Turnitin