Are you a Salesforce staff looking for a solution to manage Salesforce release, data backup, and security? You may have heard of Salesforce Chatter―the enterprise collaboration suite that, when used properly, can help you streamline collaboration with speed, productivity, and security. One of the most powerful features of Chatter that everyone should be effectively leveraging is Chatter Email Routing.

In Salesforce, Chatter Email Routing allows users to communicate and collaborate with each other without leaving the Salesforce platform. Users can send emails to one another using their existing corporate email provider as well as Salesforce Chatter. This feature allows users to quickly share important documents and collaborate on projects without leaving their workspace.

Chatter Email Routing offers many benefits:

• Increased productivity: With Chatter Email Routing, emails can be quickly shared, archived, and tracked so that everyone involved in the project has access to the same information. This ensures that everyone is on the same page when it comes to project deadlines, resources, and collaborations.

• Streamlined collaboration: Email routing through Salesforce Chatter ensures that all emails sent to the Chatter domain are stored in one place, making it easier to keep track of conversations, decisions, and progress. This reduces the need for individuals to keep multiple conversations open in different programs.

• Secure collaboration: With Chatter Email Routing, emails are encrypted and stored securely, making it easy for users to share sensitive information while still maintaining the required security protocols. This ensures that the data is kept safe and secure while still fostering efficient communication and collaboration.

• Improved team morale: Because Chatter Email Routing allows for quick communication and collaboration, projects can be completed faster and more efficiently. This helps ensure that projects move forward quickly and that everyone is satisfied with their progress and contributions.

As you can see, email routing via Salesforce Chatter can help to enhance collaboration and streamline communication between your teams. However, in order to maximize the benefits of the feature, here are some tips to consider:

• Make sure that all team members are using Chatter Email Routing properly. To do this, clearly explain the support and potential of the feature during onboarding and ensure that everyone is familiar with the feature.

• Encourage team members to use the feature for all communication and collaboration. If everyone is using the same platform, it makes it easier to stay on the same page and avoid confusion.

• Monitor the email traffic and make sure that there are no instances of spam or unwanted emails being sent. This will ensure that the feature remains an effective tool for collaboration.

• Invest in additional training and support to ensure that everyone is getting the most out of the feature.

By following these tips and making use of the email routing capabilities of Chatter, you can unlock the full potential of Salesforce Chatter and effectively manage Salesforce release, data backup, and security. With Chatter, your teams will be able to quickly and securely collaborate with each other while also ensuring that all information is kept safe and secure. So, don’t wait any longer to take advantage of the benefits of Chatter Email Routing.


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“Flosum is the best native release management tool that you will fall in love with. I have gained confidence in my role and has given me the ability to view release management from a whole different perspective.”

Faizan Ali

Faizan Ali
Salesforce Consultant at Turnitin