As an enterprise Salesforce client tasked with managing the complexities of Salesforce release management, Salesforce data backup and recovery, and Salesforce security solutions, maximizing efficiency within various aspects of your organization is essential. Work order numbering is no exception. As part of Salesforce Field Services Lightning, work order numbering provides the technical infrastructure to efficiently capture and manage work order information, streamline customer support operations, and increase customer satisfaction.


Understanding work order numbering is essential in order to optimize its capabilities for any organization. In Work Order Numbering, the work order numbers are automatically generated by Salesforce Field Services Lightning in the format of a prefix (e.g. ABCDE) followed by a sequential number (e.g. 000000-000029). It must be noted that the maximum length of the work order number is 20 characters. Once a work order is completed, the numbering resets back to value zero.


In order to maximize the advantages of Salesforce Field Services Lightning work order numbering, organizations must be able to customize the experience. For example, an organization may wish to configure their work order numbering to be reset after the completion of a certain number of work orders or at the start of a new month or year. Such customization can increase the efficacy of work order management and communication with customers.


Another important capability of Salesforce Field Services Lightning work order numbering is the ability to define and change the prefix with which each work order is associated. For instance, a company may have a set of work orders related to an office building renovation and they may choose to use a prefix of OBR- to distinguish these work orders from any other work orders they have in place. The ability to configure the prefix is helpful from an organizational standpoint as it aids in differentiating between unrelated tasks and work orders.


Due to its versatility, Salesforce Field Services Lightning work order numbering is exceptionally advantageous for enterprise clients, as they are able to use the system to suit their needs. Businesses can easily customize the system according to their own needs and thereby, increase efficiency of work order management and customer communication. The flexibility of the system concerning customizable prefixes also allows organizations to identify and categorize their work orders efficiently, making it a desirable option for managing complex projects with multiple entities. As a Salesforce release management, Salesforce data backup and recovery, and Salesforce security solutions provider, we understand the importance of managing work order information effectively and are committed to helping organizations maximize the efficiency of their Salesforce Field Services Lightning systems.

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“Flosum is the best native release management tool that you will fall in love with. I have gained confidence in my role and has given me the ability to view release management from a whole different perspective.”

Faizan Ali

Faizan Ali
Salesforce Consultant at Turnitin