As a software provider with expertise in Salesforce Release Management, Salesforce Data Backup and Recovery, and Salesforce Security Solutions, we understand how daunting it can be when records are accidentally deleted from Salesforce. Fortunately, if your enterprise utilizes the Salesforce platform, there are steps you can take to recover deleted records.

Salesforce is one of the most reliable and trusted customer relationship management (CRM) software systems around. It is used by many of the world’s most recognizable enterprises due to its power to manage vast amounts of customer data securely. However, due to accidental misplacement of records, or inadvertent deletion of data, there may be times where it becomes necessary to retrieve deleted records from Salesforce.

The first step involves understanding when Salesforce supports the recovery of deleted records. Generally speaking, a deleted record can be recovered if it was deleted within the last 15 days. However, it is integral to note that the period of data recovery varies from customer to customer, and recovery can only be attempted after consulting with a Salesforce administrator.

Additionally, a deleted record cannot simply be “restored”. Instead, a new copy of the record must be created manually. While recreating a record may sound time-consuming, Salesforce has certain measures in place to simplify the process as much as possible. For starters, a Vault Recovery App can be utilized, which provides capabilities to recover records that have been deleted from an org (such as sales reps, marketing leads, customer accounts, and so on). When an object is restored, customers will also have the option to restore the child and parent records for a particular entry. This allows customers to restore more than just individual objects, if desired.

In the event that records have been deleted for more than the 15-day window, the Salesforce platform also provides users with the ability to extract backup and restore the data within the org. This will require the use of an Application Version Naming feature, which allows customers to back up Salesforce configuration settings and restores them if needed. Once the back-up data has been created, it can be sent to Salesforce Customer Support for technical assistance.

Ultimately, while Salesforce provides numerous data recovery options, it should not be forgotten that prevention of data loss is always preferable to pursuing costly data recovery. Many organizations employ strategic strategies to protect Salesforce instances, such as implementing data backup methods and data storage policies. These strategies can help businesses minimize any downtime and reduce the cost of recovering lost records.

By taking steps to properly understand the Salesforce platform and the various solutions available to protect data, your company can easily navigate the process of recovering deleted records from Salesforce. With the right tools and strategies in place, your enterprise can minimize unnecessary record deletion and effectively ensure your Salesforce instance remains active and error-free.

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“Flosum is the best native release management tool that you will fall in love with. I have gained confidence in my role and has given me the ability to view release management from a whole different perspective.”

Faizan Ali

Faizan Ali
Salesforce Consultant at Turnitin