As a Salesforce-based company, you want to ensure that you deliver high-quality services to your customers. But staying ahead of the competition isn’t easy, especially when you’re responsible for managing and protecting sensitive customer data. With cyber threats becoming ever more sophisticated, the importance of having a secure data processing infrastructure cannot be overstated. This is where Salesforce SOC 1 report comes in.

Salesforce SOC 1, also known as the Statement on Standards for Attestation Engagements (SSAE) No. 16, is an independent audit report that evaluates the design and operational effectiveness of an organization’s internal control systems. It helps enterprise customers and users understand the security and risk management procedures in use, and whether they comply with applicable regulations. A Salesforce SOC 1 report provides assurance that an organization has met stringent standards for security and adheres to the highest levels of confidentiality and privacy when handling sensitive information.

The Salesforce SOC 1 report is based on the Trust Services Criteria established by the AICPA. This set of criteria is divided into three categories - security, availability, and processing integrity - and assesses the ability to protect data from unauthorized access, ensure continued system operations during service interruptions, and accurately process and manage all customer information.

When a provider is certified by the AICPA to meet the requirements of the Trust Services Criteria, the provider is then subject to the follow-up Salesforce SOC 1 audit. This audit assesses the design and operational effectiveness of a provider’s internal control systems, as well as their risk management practices. The Salesforce SOC 1 audit report created from this audit is then made publicly available to customers so that they can evaluate the security and risk management capabilities of a provider before engaging them.

From the enterprise user perspective, the availability of a Salesforce SOC 1 audit report offers several advantages. It provides a high level of assurance that the provider is upholding strict data security standards, which is especially important when it comes to managing customer data. The report also provides transparency for customers, enabling them to gain an understanding of a provider’s security posture and identify potential risks.

When evaluating Salesforce providers for release management, data backup and recovery, and security solutions, understanding where they lie on the security and compliance scale is critical. A Salesforce SOC 1 report provides assurance that a provider is living up to the highest standards when it comes to data security and privacy. When choosing a Salesforce solution provider, it pays to look for one that has achieved Salesforce SOC 1 certification.

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“Flosum is the best native release management tool that you will fall in love with. I have gained confidence in my role and has given me the ability to view release management from a whole different perspective.”

Faizan Ali

Faizan Ali
Salesforce Consultant at Turnitin