SUMMARY:

A U.S. federal government agency with over 600,000 employees and a $77 billion operating budget faces the challenge of managing a customer service application built on Salesforce, constantly evolving with many developers working to enhance the platform. Flosum Release Management steps in, using help from AI to streamline the Salesforce release process, cutting manual steps in half, and accelerating deployments by 66.5%. This empowers the team to meet tight deadlines consistently and deliver improved release quality.

NEED:

With 90,000 users across the U.S., cross-organizational release scheduling and collaboration posed challenges, impacting release cycle timelines. The agency sought to merge workflows, avoid overwrites during the launch of C360, and address security concerns due to sensitive data in the Government Cloud. To drive quality, productivity, and compliance, they looked to move away from GIT and enlisted Flosum and a top global SI for DevOps guidance and governance. 

SOLUTION:

After evaluating various options, the U.S. agency chose Flosum as the only company that met their security needs and was authorized for use in the Government Cloud. Flosum's 100% native architecture ensures no data leaves the Government Cloud. A thorough pilot allowed them to experience Flosum firsthand, benefiting from native version control and a flexible release pipeline to reduce manual efforts and enhance DevOps process. The AI-based Trust Center add-on to Flosum took it a step further, by helping to identify security threats in code and Salesforce settings before they could make it to Production. 

RESULT:

The extensive pilot, covering over 1,000 releases, confirmed that Flosum provided the efficiency the agency sought in release activities. Flosum applied AI principles to the data shared by the agency to further optimize the deployment process. By introducing features like PreDeployment Fix, which uses artificial  intelligence to anticipate & fix deployment errors even before starting a deployment, deployment time decreased by 66.5%, and manual work reduced by 46%, saving time and reducing human error opportunities. Automation and built-in quality checks led to a 48% decrease in non-release deployments, speeding up feature additions and satisfying constituents. The agency's development efficiencies saved enough time in just 60 days to cover a year of Flosum solutions—truly impressive ROI!