Many organizations assume that because Salesforce is a cloud platform, Salesforce is responsible for securing and protecting everything within it. In reality, Salesforce operates under a Shared Responsibility Model: Salesforce secures the underlying infrastructure, while customers are responsible for their data, configurations, access controls, and recovery.
Yet many teams either misunderstand this model or fail to operationalize it, leaving enterprises exposed to data loss, compliance risks, and operational disruptions.
This white paper explains the true boundary of Salesforce’s responsibilities and where customer ownership begins. It also explores how enterprises can operationalize their side of the model through DevOps practices and robust data backup and archiving strategies, and use it to their benefit.
Inside You Will Learn:
- What the Salesforce Shared Responsibility Model actually means
- What Salesforce secures, and what it doesn’t
- Why many organizations misunderstand the model, and how structural gaps in ownership and governance create hidden risk
- How DevOps helps through version control, governed deployments, and reliable rollback processes.
- Why backup and archiving are critical for enterprise resilience that aligns to the model
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